Privacy Policy

Welcome to Dragonia. This document outlines our commitment to protecting the personal information of our players in Australia. We are dedicated to maintaining the confidentiality and security of the data collected during interactions with our platform. This policy explains what information is gathered, why it is collected, and how it is used and protected. At the Dragonia online casino 2026, we adhere to strict data protection standards to ensure a safe and trustworthy gaming environment. For information on player safety tools and resources, please see the Dragonia responsible gambling page.

Information We Collect

To provide a secure and personalised gaming service, we collect certain types of information. This data is essential for account management, regulatory compliance, and enhancing the player experience. The information is gathered directly from individuals during registration and ongoing use of the services.

Personal Identification Data

This includes details provided during account creation and verification, such as a person’s full name, date of birth, email address, residential address, and phone number. To comply with Know Your Customer (KYC) requirements, we also collect copies of identification documents like a passport or driver’s licence, along with proof of address like a utility bill.

Financial Information

We collect information related to deposits and withdrawals to process transactions securely. This may include payment method details and transaction history. All financial data is handled through secure payment gateways.

Technical and Usage Data

When accessing our services, we automatically collect technical information. This includes IP address, login data, browser type and version, and device information. We also gather data about how the platform is used, such as game history and session durations, to improve our services.

How We Use Your Information

We use the collected information for specific, legitimate purposes related to operating our online casino and meeting legal obligations. Our use of personal data is guided by principles of fairness and transparency.

1. Account Management: To create and maintain player accounts, process payments, and provide customer support.
2. Verification and Security: To verify identity, prevent fraud, and ensure compliance with our 18+ access policy and anti-money laundering regulations.
3. Service Improvement: To analyse usage patterns and feedback to enhance our game offerings, website functionality, and overall player experience.
4. Communication: To send important account-related notifications and, with consent, provide information about promotions and new features.
5. Legal Compliance: To meet our obligations under the terms of our Anjouan Gambling Authority licence and other applicable laws.

Data Security and Retention

Protecting player information is a top priority. We employ robust security measures, including advanced SSL/TLS encryption, to safeguard all data transmitted between a device and our servers. Access to personal information is restricted to authorised personnel who require it to perform their duties.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. After this period, the data is securely deleted.

Information Sharing

We do not sell personal data to third parties. Information may be shared with trusted partners under strict confidentiality agreements for essential operational purposes. This includes payment processors, game providers, and identity verification services. We may also disclose information to regulatory or law enforcement bodies when required by law.

Your Rights

You have several rights regarding personal information. These include the right to access the data we hold, the right to request corrections to any inaccuracies, and the right to request the deletion of data, subject to our legal and regulatory obligations. Players can also manage communication preferences and opt out of marketing messages at any time through their account settings.

Contact Information

If there are any questions or concerns about this privacy policy or the handling of personal data, please contact our support team. Queries can be directed via email to support@dragonia.com, and our team will provide assistance.