Personal Information We Collect
Dragonia collects personal information when an account is created and used. An email address is used to set up and manage the account. A phone number may also be requested as part of account verification.
No deposit is required to register an account. Additional personal information, including identity documents, may be requested later during account checks rather than at sign-up.
Registration Information
Account creation at Dragonia is based on email registration. The email address supplied is used to manage communications linked to the account and to support account access.
Players who want to review the sign-up process before registering can visit the Dragonia official casino page for general information about the platform.
Why Verification May Be Requested
Dragonia may request identity and payment information as part of account checks. These checks can apply before a withdrawal is released, and timing depends on the documents requested and the nature of the review.
- Withdrawal request;
- Bonus claim;
- Payment ownership check;
- Unusual account activity.
Documents That May Be Requested
When verification applies, Dragonia may ask for documents confirming identity, address and payment ownership. The specific documents requested depend on the account and the check being carried out.
- Passport, driving licence or national identity card;
- Recent utility bill or bank statement as proof of address;
- Card, bank account or e-wallet details confirming payment ownership.
Payment Ownership Checks
Dragonia may confirm that a payment method belongs to the account holder before processing is completed. This can include matching card, bank account or e-wallet details to the name on the account.
Document checks of this kind can take place before payment processing begins, so account details should match the information on supplied identity documents.
How Verification Can Affect Withdrawals
A withdrawal may remain pending until identity and payment ownership checks are complete. There is no guaranteed verification time, since review timing depends on the documents requested and the account checks involved.
Account checks may also be requested before a bonus is credited, which can affect when related funds become available. Further detail on withdrawal processing is available on the payments page.
Keeping Account Information Accurate
Players are expected to keep account details consistent with their identity documents. Using payment methods registered in the account holder's name can help verification checks proceed without avoidable delay.
- Keep account details consistent with identity documents;
- Use payment methods registered in the account holder's name;
- Provide clear copies of requested identity and address documents.
Operator and Contact Information
Dragonia is operated by NovaForge Ltd. Players with questions about personal information collected during registration or verification can reach support through live chat or by email at support@dragonia.com.
These contact channels are provided for general account queries and do not represent a confirmed process for handling specific privacy requests.