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Terms and Conditions

Welcome to Dragonia. These Terms and Conditions constitute a legally binding agreement between the player (referred to as “user” or “player”) and the operator. By creating an account and using any of the services, a player confirms their full acceptance of these legally binding provisions. These rules and guidelines govern all activities on the platform, ensuring a fair and secure environment for all participants engaging with the Dragonia online AU casino. All users are advised to read this document carefully before participating in any real-money activities.

1. General Provisions and Acceptance

These Terms and Conditions apply to all gaming services, transactions, and activities conducted through the platform. Accessing and using the services implies unconditional acceptance of this agreement, the Privacy Policy, and any specific rules related to bonuses, promotions, and tournaments. Dragonia reserves the right to amend these terms as needed, with notifications provided to players regarding significant changes. Continued use of the services after such changes are posted constitutes acceptance of the new terms.

2. Player Account Registration and Verification

To access real-money play, individuals must register an account. The following conditions apply:

  • All applicants must be at least 18 years of age or the legal age for gambling in their jurisdiction, whichever is higher.
  • Players must provide accurate and complete personal information during registration, including a valid email address, personal details, and contact number.
  • Only one account is permitted per person, household, IP address, and device. The discovery of duplicate accounts may lead to the closure of all associated accounts and the voiding of any winnings.
  • Dragonia is required to perform Know-Your-Customer (KYC) verification checks. This process may be triggered before the first withdrawal or at any other time. Players may be required to submit documentation such as a valid passport or driver’s licence, a recent utility bill for address verification, and proof of the payment method used.

3. Deposits and Withdrawals

All financial transactions are processed through secure payment gateways using AUD. Minimum deposit amounts vary by method, starting from A$15 for options like Neosurf and MiFinity. For withdrawals, the minimum is generally A$50 for most methods and A$100 for Bitcoin. All withdrawal requests are subject to an internal review process that can take up to three business days to complete before funds are dispatched. Players are encouraged to use the same method for withdrawals as used for deposits where possible.

4. Bonus and Promotion Rules

Dragonia offers various bonuses and promotions, each governed by specific terms. The general conditions include:

  • Wagering Requirements: Unless otherwise stated, bonuses are subject to wagering requirements that must be met before any winnings can be withdrawn. For the standard casino welcome offer, the requirement is 35x the combined deposit and bonus amount, while free spin winnings carry a 40x wagering requirement.
  • Maximum Bet: When playing with an active casino bonus, a maximum bet limit of A$150 applies.
  • Game Contributions: Bets placed on different game types contribute differently towards wagering. Typically, pokies contribute 100%, while live games and video poker contribute 10%, and table games contribute 0%.
  • Validity: Bonuses have an expiry date. The main welcome bonus is valid for 10 days from activation.

5. Prohibited Activities and Conduct

To maintain the integrity of the platform, all players must adhere to fair play standards. Prohibited activities include, but are not limited to, collusion with other players, use of automated software (bots), exploiting software bugs or vulnerabilities, and engaging in fraudulent financial activities. Any breach of these rules may result in immediate account suspension, forfeiture of funds, and potential legal action. Players are responsible for securing their login credentials and are liable for all activities that occur on their account.

6. Complaints and Dispute Resolution

Should a player have a concern or dispute, the first step is to contact the customer support team. The team is available 24/7 to address queries and resolve issues efficiently. For direct assistance, please refer to the Dragonia contact us page for details on how to reach the support team. If the issue is not resolved to the player’s satisfaction, it can be escalated for review by management. The platform operates under the regulatory framework of its Anjouan licence, which provides a basis for operational standards.